bk9922 Privacy Policy

1. Introduction

bk9922 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use the bk9922 platform, including our website at https://bk9922.bio and our mobile application (collectively, the "Platform"). This Privacy Policy sets out, in clear and plain English, how we collect, use, store, share, and protect your personal data, and what rights you have in relation to that data.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

bk9922 collects personal data only to the extent necessary to provide our services, meet our legal obligations, and deliver a safe and enjoyable gaming environment. The categories of personal data we collect include:

2.1 Registration & Account Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (to verify that you are aged 21 or above).
• Email address and mobile phone number registered to your account.
• Username and encrypted password.
• Residential address, including city, district, and postcode.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (National ID Card, Passport, or Driving Licence).
• Proof of residential address documents (utility bills, bank statements).
• Proof of payment method ownership (e.g., bKash, Nagad, or Rocket account confirmation screenshots).
• Selfie photographs or video verification where required for enhanced KYC.

2.3 Financial & Transaction Data

• Deposit and withdrawal history, including amounts in BDT, timestamps, and payment method used.
• Payment method identifiers (e.g., registered mobile number for bKash/Nagad/Rocket, masked card numbers for Visa/Mastercard).
• Account balance history and bonus credit records.

2.4 Gaming & Betting Activity Data

• Records of all games played, bets placed, and sports markets wagered on.
• Win and loss records, session durations, and wagering patterns.
• Responsible gaming tool usage, including any deposit limits or self-exclusion periods you have set.

2.5 Technical & Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Session logs, page visit history within the Platform, and click-stream data.
• Cookie identifiers and similar tracking technology data (see Section 8 for full details).

2.6 Customer Support Communications

• The content of any messages you send to our support team, including email correspondence to [email protected].
• Records of any disputes, complaints, or account queries you have raised.

3. How We Use Your Data

bk9922 processes your personal data for the following purposes, each of which is supported by a lawful basis:

4. Sharing Your Personal Data

bk9922 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary to operate the Platform or fulfil legal obligations:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard, solely for the purpose of processing your deposits and withdrawals.
• Game Technology Providers: Licensed third-party game studios and platform providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) who supply the games available on the Platform. These providers may receive session data necessary to operate their games.
• Identity Verification Services: Third-party KYC and anti-fraud service providers who assist in verifying your identity and screening for financial crime risk.
• Cloud Infrastructure & IT Service Providers: Hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Legal & Regulatory Authorities: Where required by applicable law or in response to a lawful request from a government body, regulator, law enforcement agency, or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bk9922's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5. Data Retention

bk9922 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. The following retention principles apply:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of five (5) years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC Documentation: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Records: Retained for three (3) years from the date the relevant correspondence was closed.
• Cookie & Analytics Data: Retained for up to thirteen (13) months from the date of collection, in line with standard web analytics practice.
• Marketing Consent Records: Retained for the duration of your consent and for two (2) years following any withdrawal of consent, to demonstrate compliance.

When data is no longer required for any legitimate purpose, bk9922 will securely delete or anonymise it in accordance with our internal data destruction procedures.

6. Data Security

bk9922 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our Platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data fields, including passwords and financial identifiers, are stored in encrypted form using strong cryptographic algorithms.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All bk9922 staff with data access are subject to confidentiality obligations and security training.
• Regular Security Audits: The Platform undergoes periodic security assessments to identify and remediate vulnerabilities.
• Intrusion Detection: We operate automated systems to detect and respond to suspicious login attempts, unusual account activity, and potential data breaches.

While bk9922 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. Please contact [email protected] without delay in such circumstances.

7. Your Privacy Rights

As a bk9922 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 24 hours (Bangladesh Standard Time, UTC+6) and aim to fulfil it within 30 days.

• Right of Access: You may request a copy of the personal data bk9922 holds about you, together with information about how it is being processed.
• Right to Rectification: You may request the correction of inaccurate or incomplete personal data held about you.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, such as while a correction request is being assessed.
• Right to Data Portability: You may request a copy of personal data you have provided to us in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data where it is based on our legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Please note that some of these rights are subject to limitations. For example, we may be unable to delete certain data that we are legally required to retain. We will explain any such limitations clearly when responding to your request.

8. Cookies & Tracking Technologies

bk9922 uses cookies and similar tracking technologies (such as web beacons and local storage) to support Platform functionality and gather analytics data. The main categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as account login session management, secure payment flows, and fraud prevention checks. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: These cookies remember your preferences (such as your preferred language settings and responsible gaming limits) to personalise your experience across sessions.
• Analytics Cookies: We use anonymised analytics data to understand how users interact with the Platform — which pages are most visited, where users drop off, and how navigation can be improved. This data does not identify you personally.
• Marketing Cookies: Where you have given consent, marketing cookies may be used to deliver personalised promotional content relevant to your gaming interests. You can opt out of marketing cookies at any time via your browser settings.

You can manage or disable non-essential cookies through your browser's settings menu. Please note that disabling certain cookies may affect the functionality or personalisation features of the Platform. For full information on specific cookies in use, please contact our support team.

9. Protection of Minors

bk9922 operates a strict 21+ age policy. Our Platform is not directed at, and is not intended for use by, individuals under the age of 21. We do not knowingly collect personal data from anyone under the age of 21. Where we have reasonable grounds to suspect that an account holder is under 21 years of age, we will suspend the account immediately and initiate age verification procedures.

If you are a parent or guardian and you believe that a minor has submitted personal data to bk9922 without your knowledge or consent, please contact us immediately at [email protected] and we will take prompt steps to investigate and delete the relevant data.

10. Marketing Communications

With your consent, bk9922 may send you promotional communications about bonuses, new games, seasonal offers (such as those tied to Eid, Pohela Boishakh, or BPL season), and other platform news via email or SMS. You can withdraw your consent to receive marketing communications at any time by:

• Logging into your bk9922 account and updating your communication preferences in the account settings section.
• Clicking the "unsubscribe" link included in any promotional email we send you.
• Contacting our support team directly at [email protected] with a request to opt out.

Please note that even if you opt out of marketing communications, bk9922 will continue to send you essential transactional messages relating to your account, such as deposit and withdrawal confirmations, security alerts, and important policy updates. These communications are not marketing in nature and cannot be opted out of while your account remains active.

11. International Data Transfers

bk9922 primarily serves players based in Bangladesh and processes the majority of personal data within systems located in the Asia-Pacific region. However, some of our third-party service providers — including game technology suppliers and cloud infrastructure partners — may process data in countries outside Bangladesh. Where such international transfers occur, bk9922 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that impose equivalent data protection standards on the receiving party.

12. Changes to This Privacy Policy

bk9922 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly. Where changes are significant, we may also notify you via email or a prominent notice within the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bk9922 handles your personal data, please do not hesitate to contact our dedicated support team using the details below. We handle all privacy-related enquiries in English.

• Email: [email protected]
• Response Time: Within 24 hours (Bangladesh Standard Time, UTC+6)
• Platform: bk9922 — https://bk9922.bio